Welcome to the Hosting session at Elevate 2024! This session will cover the benefits of Facility Force hosting services, the challenges of self-hosting, and how our hosting solutions can enhance your organization's efficiency and security.
The Hosting session, presented by Kevin at Elevate 2024, outlines the advantages of Facility Force hosting services over self-hosting. FacilityForce has over 30 years of hosting experience and currently hosts about 60% of its customer base using Amazon Web Services (AWS) for infrastructure. The document highlights the challenges of self-hosting, such as the responsibility for infrastructure, security, and staff training, as well as the indirect costs like loss of productivity. Facility Force hosting eliminates these challenges by providing hardware, maintenance, monitoring, and upgrades, ensuring predictable costs and enhanced security with SOC 2 compliance. The hosting service includes dedicated application and database servers, disaster recovery, and 24/7 support, making it a comprehensive solution for organizations looking to optimize their operations and reduce IT burdens.
Key Topics Covered
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Overview of FacilityForce Hosting
- FacilityForce has over 30 years of hosting experience, dating back to the early days of AssetWorks.
- Currently hosts about 60% of its customer base using Amazon Web Services (AWS) for infrastructure.
- Combines AWS infrastructure with FacilityForce's expertise to manage servers and software.
- Emphasizes security with SOC 2 compliance, ensuring proper controls and frameworks to protect customer data.
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Challenges of Self-Hosting
- Self-hosting requires customers to manage infrastructure, server updates, software updates, security, and staff training.
- Challenges include hardware procurement, configuration, monitoring, maintenance, staff turnover, and indirect costs like loss of productivity.
- Performance and access to applications can be affected by these challenges.
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Advantages of FacilityForce Hosting
- No hardware purchase required; FacilityForce manages all hardware and associated tasks.
- Monthly system patching and scheduled upgrades handled by FacilityForce.
- Dedicated application and database servers for each customer, ensuring no commingling of data.
- Option for hosting in AWS Govcloud for regulatory compliance.
- Multi-AZ failover for database servers, ensuring data integrity and disaster recovery.
- Predictable costs with long-term contracts.
- Access to after-hours support for hosted customers.
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Customer Testimonials
- Example from John Felix at North Carolina Department of Administration, highlighting improved CMMS experience and reduced headaches with FacilityForce hosting.